After-sales service: Equipment repairs

Customer service

After-sales service

Reliability, responsiveness and impeccable service. You can rely on our quality after-sales service.

Repair

We repair many of the devices on our web platform, and many more on request. We also liaise closely with manufacturers on an ongoing basis, in order to be able to offer the best solution when Swixed is unable to troubleshoot certain devices.

In addition, to ensure a long service life for your products and respond rapidly to any repair request, we are able to supply our customers with most spare parts, as well as numerous replacement accessories.

Repair request

Please fill in this form for each unit to get more details about the repair process. The applicable terms and conditions will be submitted to you for approval.

Already a Swixed customer?

I'm already a Swixed customer I would like to become your customer

Title

First name

Name

Company

E-mail

Phone

Billing address

Address

Zip code / City

Country

Pick-up / delivery address

Please fill in the following collection / return address if different from the billing address

Address

Zip code / City

Country

Product information

Product make and model

Serial number

Please specify the problem in as much detail as possible, including error codes.

Description of fault

Please do not indicate battery, charger, manual or other accessories, unless the cause is directly related to the malfunction.

List of included accessories

If you wish, please send us up to 5 images or videos to better describe the problem.
Accepted file types: jpg, png, gif, tiff, bmp, pdf, mp4, mov, avi, wmf.
Maximum file size: 15 MB

Images or videos

Conditions for repairing your product

Conditions

I would like to receive a repair quotation My product is under warranty

To benefit from your product's warranty, you must provide us with proof of purchase. If this is not the case, an estimate will be drawn up.
Please send us 1 copy of your invoice
Accepted file types: jpg, png, gif, tiff, bmp, pdf.
Maximum file size: 15 MB

Invoice

Further information

Thank you for taking the time to complete this repair request. A copy will be sent to you by e-mail.
Swixed is committed to protecting your privacy and any personal information you provide is used solely for the repair process. Your personal data is stored securely and will not be used for any other purpose. For more information on Swixed's privacy policy please read the "Data protection" page published on this web platform.

Signature

I have read the Swixed repair conditions and am waiting for a quote from customer service before sending the goods.

After-sales service: Equipment repairs