FAQ

What should I do if my device develops a technical fault?

If your device develops a technical fault during or after the warranty period, please contact Swixed SA directly via our official website or by e-mail.

Can I change my address and customer details myself?

Yes, addresses can be modified on the My Account page.
Note: once an order has been placed and an address has to be changed afterwards, please contact customer service.

I’ve chosen to pay by invoice, but I can’t change the delivery address. Why?

For orders paid on invoice, the addresses (invoice and delivery) must be identical for security reasons. The delivery address cannot be changed. If you have any special requirements in this area, please do not hesitate to contact us.

I can no longer access my customer account. What should I do?

To create a new password, from the My Account page, click on “Forgot your password?” and then enter your e-mail address corresponding to your customer account. You will receive an e-mail back with the link to change your password.

I received several parcels for a single order. Why?

We work with several suppliers. Partial deliveries are possible in full compliance with the availability indicated for each product.

How long does delivery take?

Products available in stock are generally delivered within 1 to 3 working days after confirmation of payment. Products not in stock will be delivered within 7 to 21 working days after confirmation of payment, at the latest on the date indicated for each item.

I have not yet received my delivery. What should I do?

From your customer account you can view the status of your order. The “Payment pending” status means that the payment has not yet been posted, so please check that your payment has been executed correctly. When the status “In process” is displayed, the order has been transmitted. We can also inform you of the estimated delivery date by contacting our suppliers.

Can I set my own delivery date for large appliances?

Yes, for large appliances, we usually set the date by telephone, taking individual suggestions into account as far as possible.

I have not received my package, despite confirmation of delivery by the Post Office. What should I do?

Before filling in a postal enquiry form, please ask your neighbors whether they have received the parcel.

How is a large appliance delivered?
What happens when I’m not at home?
Will it be brought to my apartment?

Delivery takes place on the sidewalk (in front of the door) and is normally announced.

Is the delivery note valid as a guarantee?

The delivery note sent to you with the goods always serves as a warranty certificate. Please keep it in a safe place. If you misplace your warranty card, please contact us.

If I’m not satisfied with the item I’ve ordered, can I return it?

If the item has not yet been opened (unpacked), we can discuss the matter with the supplier. If, however, the item has been opened (unwrapped), a return is unfortunately not accepted.

Can I cancel my order online?

Cancellation of an order can only be carried out by our customer service department. Please contact us.

How long is the warranty on my electronic device?

We offer a minimum 2-year warranty on all electronic devices. The warranty period varies according to the device. The original warranty with all the necessary information is supplied with the electronic device. The delivery note also serves as a warranty certificate. The warranty period therefore begins on delivery.

Where can I find the warranty certificate?

The delivery note serves as a warranty certificate. All after-sales services accept this warranty card. Please keep it in a safe place.

How can I get a new delivery / warranty note if I’ve lost mine?

The delivery note always serves as a warranty certificate. It should therefore be kept in a safe place. Should you lose your warranty card, please contact our customer service department.

Why can’t I order by invoice?

For the “payment on invoice” method, there is an automatic address and credit check. If the verification is negative, this payment method is not offered. We are not informed of the reason (data protection). If you have any questions, please contact our customer service department.

Do I also have to pay the invoice if all the products have not been delivered?

Yes, the order is placed with our supplier and will be processed as quickly as possible. If the invoice is not paid within the specified period, additional charges will apply.

Why don’t I receive any e-mails from Swixed?

Our mail servers are secure and we create our newsletters in full compliance with anti-spam regulations. However, it is possible that e-mails may be recognized by your system as advertising, junk mail or spam. Simply drag the message into the inbox once, or add the sender’s e-mail address to a “safe mailing list” for e-mail entry in the right file.

I placed an order with prepayment, have not yet paid and would like to exchange the item. What to do?

Unfortunately, we are unable to modify orders or exchange products at a later date. However, if you have not yet paid, we can of course cancel the order so that you can order the product you need.

Is it possible to buy goods directly from a showroom?

No, for the moment Swixed SA only sells by mail order.

I’ve selected the wrong payment method. Can I correct it?

Unfortunately, the payment method cannot be changed at a later date. The order can be cancelled by our customer service department, then you can place a new order.

How long does it take to receive a refund for a cancelled order that has already been paid for?

Please let us know in your cancellation request how you would like to be reimbursed. In principle, a credit note will be issued with the value of the corresponding order as soon as possible. If you prefer a refund, please provide us with your account details (IBAN number). Refunds will take about a week.

Can I speed up the prepayment procedure if I immediately present proof of payment?

An order with advance payment is triggered as soon as payment is received. This procedure cannot be accelerated.

I bought an item yesterday that is now much cheaper. Can you refund the difference to my bank account?

We work with today’s net prices and price adjustments are possible at any time. A refund of the price difference is not possible.