Right of return

The right of return is valid if all the following conditions are met:

• The product is originally packaged and undamaged
• Return of all included accessories
• The request to return the product does not exceed 14 days from the date of delivery.
• Supplier authorizes product return

The return of goods with delivery note takes place exclusively to the address indicated by Swixed or by the authorized third-party distributor, at the customer’s expense and risk. We recommend that you always send your goods by registered post. Collection at a charge may be arranged on request.

Swixed will cover the cost of return postage in the following cases:

• Receipt of a different or non-ordered product (wrong delivery)
• Receipt of a defective item
• Incorrect product specifications in the online store (wrong product description)

Dear Customer,
in all cases of return, please send us a detailed return request via the form below and wait for our confirmation.
Swixed Customer Service Center

No right of return

• The product has been opened or unpacked
• Accessories supplied are missing
• The return period has expired